FAQs

Please find below a list of the most frequently asked questions and comments concerning claims and payments, which we hope will clarify the process.

If you have a question or comment that is not covered in the list, please do contact us

I have received a letter – what should I do now?
Read through the letter and decide how you wish to proceed with this claim. Contact our team on 07960 856240 if you need further assistance or get free, impartial advice from a Citizens Advice office.

How do I contact you to discuss this claim?
You can call our team on 0871 288 3823, send an email to legal@ukcrs.com or write to us and send correspondence to UKCRS, PO Box 949, York. YO31 6HW

I have received a letter for someone who doesn’t live at this address.
Please call our team on 07960 856240 and we can assist you further.

Someone I know has received a letter and I want to discuss this.
If the person in question wishes to give you authorisation, we can deal with you on their behalf. However, we would need them to contact us directly to give their authorisation or they should send us a Letter of Authority.

How can I pay this claim?
Payment can be made via many methods. You can call our team on 07960 856240 to make payment over the phone or you can go to https://corporateandcivilcollections.com and pay via a debit or credit card (please note that payment by credit card will incur transaction charges). If you wish to pay directly into our bank account, please email us for bank details and quote your account reference number

What happens if I don’t pay?
You will receive further letters, as we want to give you the opportunity to resolve this claim without the need for any legal proceedings. However, if we are unable to do this, then the claim will be passed back to the client for them to decide whether they wish to issue court proceedings to seek further action. If they proceed to court and are successful, you may incur further costs such as court costs, legals fees and interest.

I don’t agree with the claim.
You have the opportunity to dispute the claim. Please email your dispute, detailing the circumstances and legal basis you wish to contest the claim plus any other information pertinent to the case and send to us creditcollectionservicessvc@gmail.com

I cannot pay this claim in full.
We can look to set up a payment plan for the full Claim Value, as detailed on the letter. Please note that in this case, the Settlement Figure quoted on the letter will no longer be applicable.Email our team at creditcollectionservices@gmail.com to discuss setting up a payment plan. Please note that we may need proof of your financial circumstances.

I am in financial difficulty.
We can look at a longer term repayment arrangement. However, we will need proof of your financial circumstances, including details of income such as payslips, bank statements or benefits entitlement letters and a breakdown of your monthly expenditure. See the Income & Expenditure Form.

Why has it taken so long for me to be notified of this claim?
Our clients’ claims are referred to their Head Offices for preliminary investigation before being submitted to us, which in some instances may cause unavoidable delays.

I want someone else to discuss this on my behalf.
You can either call our team on 07960 856240 and give verbal authorisation or you can send in a signed Letter of Authority. We need this to comply with the Data Protection Act.

I have a medical condition that I would like taken into consideration.
Please send in any medical proof of your condition and a letter explaining why you wish this to be taken into consideration. If you would like a third party to help you or contact us regarding this, please complete a Letter of Authority or call 07960 856240.